Refund Policy – Astylo Beauty
At Astylo, we prioritize product quality, hygiene, and customer satisfaction. However, due to the nature of our products and our strict safety standards, we do not offer any refunds once an order is placed and confirmed.
No Refunds After Purchase
All sales are final. We do not provide refunds for any reason, including:
- Change of mind
- Incorrect product ordered
- Product dissatisfaction due to personal preference
- Delays caused by courier services
Exceptions – Damaged or Wrong Product
We only offer a refund or replacement if the product received is damaged, defective, or incorrect—and only if:
- You notify us within 48 hours of delivery, and
- You provide clear photos of the item(s) and packaging
Once we verify the issue, we may, at our sole discretion, provide a replacement or issue a refund to the original payment method.
How to Report an Issue
To request a refund due to damage or incorrect product, email us at [support@astylo.com] with the following:
- Order number
- Photos of the product and packaging
- Description of the issue
Non-Refundable Items
For hygiene and safety reasons, the following items are strictly non-refundable:
- Skincare and beauty products
- Makeup
- Opened or used items
- Items without original packaging
Return Policy – Astylo Beauty
At Astylo, we are committed to offering high-quality beauty and skincare products. Due to the nature of our products and for hygiene and safety reasons, we do not accept any returns or exchanges under any circumstances.
All Sales Are Final
Please note that all purchases made on our website are final. We do not offer refunds, returns, or exchanges for any products once the order has been confirmed and shipped.
Why We Do Not Accept Returns
- Hygiene & Safety: Skincare and cosmetic products are sensitive and must remain unused and uncontaminated. To ensure the health and safety of all our customers, we cannot resell any returned items.
- Product Integrity: We take strict measures to ensure every product you receive is brand new and sealed. Allowing returns could compromise product quality and customer trust.
Order Accuracy
Before placing your order, we encourage you to:
- Carefully review your product selection
- Check shades, sizes, and ingredients
- Contact our customer support for any clarifications
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at [support@astylo.com] with photos of the package and product. We will assess the situation and offer a resolution at our discretion.
Need Help?
If you have questions about any product before ordering, feel free to reach out to our support team at [support@astylo.com]. We’re happy to guide you in making the right purchase.